Refund policy

Salty Paradise Apparel – Return & Refund Policy

At Salty Paradise Apparel, your satisfaction matters! We take pride in every product and want you to love your purchase.

Returns – 14 Days

We accept returns on eligible items within 14 days of delivery.

Items must be unworn, unwashed, unused, and in their original condition.

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

Please contact us before returning any merchandise so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide your order number and photographs of the issue.

Our preferred solution is to send a replacement at no additional cost.

If a replacement is unavailable or unsuitable, we will work with you to arrange a refund or another appropriate resolution.

Exchanges

Need a different size? Contact us within 14 days of delivery to discuss available exchange options.

Items must be unworn, unwashed, and in their original condition.

Custom Design Orders – Final Sale

All custom-designed, personalized, and special-order products are FINAL SALE and cannot be returned or exchanged for changes of mind, sizing issues, or customer preferences.

This includes products featuring custom artwork, names, logos, business branding, or designs created specifically for a customer.

Please carefully review all design details, spelling, sizing, and product selections before approving your order.

Exceptions: If a custom order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of delivery. We will prioritize providing a replacement at no additional cost. Refunds or other remedies will be available where required by applicable law.

This policy does not limit your rights under applicable consumer protection laws.

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, generally within 10 business days of approval. Additional bank processing time may apply.